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Article 12: Delivery
The products are delivered to the address given by the consumer. The consumer has to check the state of the packaging of the goods upon delivery and refuse(s) product(s) for damage. The consumer may, at its request, obtain send invoice to the billing address and not to the delivery address by making a request within 30 days (detailed orders is also directly available on the website in the "my orders").
regards 'expedition, we work mainly with La Poste.
French POST
To minimize transportation costs, all products of low and moderate congestion are shipped by postal service Colissimo Monitoring.
In addition to being economical, this service 48h delivery throughout France and offers the possibility of recovering the goods ordered at your post office near the delivery address in case of absence from delivery at the initial presentation of the factor.
Specifically, if you are absent the day of delivery, your postman will leave a notice in your mailbox, you will collect your parcel at your post office during business hours in a within 15 days. Colissimo Monitoring is a very reliable service. However, he may, as in any expedition, there may be a delay of delivery or the product gets lost.
In case of late delivery, we ask that you notify us of the delay in sending us an email. We will then contact the Post to start investigation.
Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period the product is found, it will immediately re-routed to your home (most cases). If however the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. It was only then that we can send you a replacement at our expense.
If the product ordered were not available at this time, we will refund the amount of products affected by the loss carrier.
If the product was still available, but had changed its pricing on the site, we will apply the new sales price, either by reimbursing you check the difference, either by requesting a check for this price difference.
We disclaim any responsibility for the longer delivery times because of carrier, including for loss of goods or strike.
Article 13: Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the billing, damaged package, broken product ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer for products routed in colissimo "recommended", or refused in the case of a consignment sent by colissimo "normal". The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery registered mail with return receipt stating those claims. The consumer must send a copy of this e-mail or mail to:
BZHTK
Clemelin
35290 GAEL
France
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